While many of us have settled into working remote or having shorter commutes, the question becomes what do we do with the extra time? When stay at home orders were enacted in a number of states in March, I found online learning to be something that gave me the opportunity to expand my professional andContinue reading “Part 3: Flexible Professional Development Through Virtual Learning”
Author Archives: Shelby Bono-Mitchell
Part 2: Innovation In How Brands Bring Value
In previous posts, I mentioned how small businesses were devising creative ways to stay afloat while customers were unable to visit their physical establishments during COVID lock-down. The work they did in the early days of lock-down to reinvent or pivot their business models has set them up for success in the future and larger,Continue reading “Part 2: Innovation In How Brands Bring Value”
Part 1: Gaining Momentum Behind Diversity and Inclusion in Customer Experience
Last week I introduced a three part series that will look at how brands are reevaluating how they address customer experience in this rapidly changing world. As many of us are still working remote or have lower commute times due to fewer people on the road, now is the perfect opportunity to use some ofContinue reading “Part 1: Gaining Momentum Behind Diversity and Inclusion in Customer Experience”
Working Remote: A Catalyst for Innovation in Customer Experience
I am truly energized by the amount of change and innovation happening in this COVID world we are living in right now! That’s not to say that I like the fact that my kids will be starting the school year with eLearning (However, the safety of students and teachers come first). Or, that I likeContinue reading “Working Remote: A Catalyst for Innovation in Customer Experience”
Target’s Commitment to Inclusive Design Hits the Mark on Engaging CX
I love Target’s Cat & Jack kids clothing, and my kids do too! There are so many cute styles to choose from, they’re durable…and they have adaptive options! In 2017, the brand introduced a selection of adaptive Cat & Jack products that are “more accommodating for all guests.” Features of the products include “jackets withContinue reading “Target’s Commitment to Inclusive Design Hits the Mark on Engaging CX”
Evolving eCommerce: How Zappos’ Adaptive Products Take Inclusive CX to the Next Level
Zappos recently announced it would begin selling single shoes and mixed size shoes on its site. Those with orthotics or the need for a single shoe are singing the company’s praises. As am I! My child has used orthotics for several years now and finding the right shoes that will fit is a challenge. WhileContinue reading “Evolving eCommerce: How Zappos’ Adaptive Products Take Inclusive CX to the Next Level”
Orange Sweat: Why The Love For Orange Theory Fitness?
I’ll admit it, I’m an Orange Theory Fitness member. However, I only got to experience the “orange lights” once before COVID locked everything down…. But I was hooked. You see, I like tough workouts. The ones that completely beat you down, make you drip sweat and make you feel like you’ve accomplished something at theContinue reading “Orange Sweat: Why The Love For Orange Theory Fitness?”
The Constancy of Change: How COVID-19 led to innovation and evolving CX in local businesses
Back in March, my company required everyone to begin working from home. By the end of that first week, the stay at home order was put into effect and dine-in establishments, retail, gyms, etc. were essentially shut down. During this time of great uncertainty, there were several local businesses that found a way to pivotContinue reading “The Constancy of Change: How COVID-19 led to innovation and evolving CX in local businesses”
Creating Exceptional Customer Experiences: A Case for Universal Design
“Universal design is the process of creating products/experiences that are accessible to people with a wide range of abilities, disabilities and other characteristics.” In the case of web and mobile UX, it is looking at the experiences and asking if they are simple, intuitive, flexible, require low physical effort to use, etc. It’s taking theseContinue reading “Creating Exceptional Customer Experiences: A Case for Universal Design”