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The CX Cafe

Where we look at great customer experiences and some not so great experiences.

Welcome!

The CX Cafe was born out of a desire to give new and seasoned customer experience enthusiasts a place to get a quick taste of great…..and not so great customer experiences. This is a place to share where I see customer experiences evolving and to spark your imagination along the way.

“I’ve learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.”

Maya Angelou